Because we aspire to a distinguished service level .. We at “Secret Mix” provide you with two services: product replacement, product return and price refund .. Your expectations are a primary goal, and with your presence we are growing .. Replacement policy: You can replace the product if you do not like its smell, or you do not get it. Your satisfaction, or if there is a problem in the manufacturing, or for any other reason. In order to be able to replace the product comfortably, it must not have been damaged, submerged in water, tampered with, or otherwise used. You can request to exchange the product within a maximum period of (2 Days) after receiving it inside the UAE, and (4 Days) days after receiving it outside the UAE. The product will be replaced after ensuring that it meets the previous conditions in the “exchange policy”. Your replacement of the product does not incur any additional fees, and the company bears the delivery fees within the UAE, and you will have to bear it outside the UAE. The product can only be exchanged for one time. Return policy: If you do not like the smell of the product or you are not satisfied with it, or if there is a problem in the manufacture, or for any other reason; And you don’t want to replace it, you can return it for a refund. In order to be able to return the product comfortably, it must not have been destroyed, submerged in water, tampered with, or used untried. You can request to return the product within a maximum period of (2 Days) days after receiving it inside the UAE, and (4 Days) days after receiving it outside the UAE. There are no additional fees for returning the product, and the company bears the delivery fees within the UAE, and you will have to bear it outside the Emirates. You will be able to recover the price of the product to the payment method you used after making sure that the product applies the previous conditions in the “return policy”, within a maximum period of (2 days) after receiving it within the UAE, and (4 days) days From receiving it outside the UAE.